Congratulations on the purchase of your new WhipHitTM Bat!
The Fastpitch School LLC is offering a limited one (1) year; one-time non transferrable* warranty on our WhipHit Bat. This product is warranted to be free of manufacturing and material defects for a period of one (1) year from the original date of purchase. Original proof of purchase must be presented to obtain warranty service. This limited warranty covers cracking, separation (ball from bat or rope from bat) that may occur during normal practice usage. This warranty is void if the bat is abused or altered in any way or you are not the original purchaser*.
To avoid fraudulent claims, you must be able to provide a valid proof of purchase, that is a copy of your: receipt, order number, credit card statement; credit card slip; or cancelled check, showing bank cancellation markings.
In addition to your proof of purchase, please submit the following information by email to firstname.lastname@example.org:
1. Name, contact number, email, and complete mailing address;
2. Order number and purchase date (if purchased through the WhipHit Bat website; If purchased from another vendor provide their company name and order number, and purchase date for verification.
3. Photo of your broken WhipHit Bat along with description of the damage.
4. Scanned copy of your WhipHit Warranty card pictured above.
Upon review of your claim, you will be contacted for verification and may be asked to return your damaged bat to us for further inspection. Once approved, you will be notified by email and a replacement bat will be sent to your indicated contact address.
Making a false or fraudulent claim is illegal. This includes altering or creating a counterfeit sales receipt to make an out-of-warranty product appear to be in-warranty and/or making a claim under a fictitious name or address or under any name or address not your own. Submitting such documentation to TFS for replacement is a violation of state and federal laws. TFS will retain any bat returned under a fraudulent claim and such conduct will be referred to the appropriate law enforcement agencies for further investigation which could result in Federal prosecution under the U.S. Mail Fraud Statues. (18 USC, Citation 1341 and 1342)
*TFS’s warranty obligation is to the original owner and is non-transferable. TFS DOES NOT accept receipts from PayPal, Paypoint, eBay or other auction websites. Your receipt must be from an authorized WhipHit Bat dealer to receive warranty services.